If you have a concern or complaint.
We encourage you to speak to the manager or fill in a feedback form available at reception. You are welcome to ask the manager for a copy of our Aged Care Living Complaints Policy at any time.
If your concern hasn’t or can’t be resolved by the manager, then you can contact the “Good Call” service run independently and anonymously by Deloitte for Oceania, and/or you can get in touch with one or more government services. Contact details are listed at the bottom of this page.